If your answer is not here, write to support@toxhi.com.
Account
How do I create an account?
Install the app, sign in with your phone number or a social account,
pick a name and a photo. You can start listening straight away.
I lost access to my account. What now?
Email support@toxhi.com from the address linked to the account,
with your Toxhi user ID and the phone number used to register.
Can I change my Toxhi ID?
Your permanent ID is assigned automatically and does not change.
Custom vanity IDs are a planned purchase option for a limited period.
How do I delete my account?
Send a deletion request from your registered email to support@toxhi.com.
Unused coins and pending diamonds are forfeited on deletion.
Coins, gifts and payments
My recharge failed but money was deducted.
Most failed payments reverse automatically within 5 to 7 working days.
If it does not, email support@toxhi.com with your user ID, the amount, the date and the
transaction reference from your bank.
Can I get a refund on coins?
Coins already spent on gifts or VIP are not refundable. Genuine
duplicate charges and failed transactions are reviewed case by case.
Can I buy coins from someone outside the app?
Only from a coin seller officially listed by Toxhi. Anyone else is a risk
we cannot cover, and we cannot restore coins lost that way.
Do diamonds expire?
Diamonds stay in your host wallet until the payout cycle settles them.
Hosting and earning
How much can I earn as a host?
There is no fixed amount and no guarantee. Earnings depend on your live
hours, your audience and the gifts your room receives. Some hosts earn well, many earn very
little. Anyone promising you a fixed income is not speaking for Toxhi.
Is there a joining fee?
Never. Toxhi does not charge hosts, agencies or job applicants any fee,
deposit or training charge. Report anyone who asks to support@toxhi.com.
When do payouts happen?
On a fixed monthly cycle, after verification and KYC, to a bank account
or UPI ID in your own name.
What is an agency?
A group that recruits and manages hosts and supports them day to day.
Agencies earn from the verified activity of their hosts. Apply on the Earn page.
Safety
How do I report someone?
Tap the profile or the room menu and choose Report. Add a short note
about what happened — it helps the review team act faster.
Someone is asking me for money or personal details.
Do not send anything. Block and report them, then email support@toxhi.com.
Toxhi staff never ask for your password, OTP or UPI PIN.
Is Toxhi safe for under-18s?
No — Toxhi is for adults only. Accounts found to belong to minors
are removed.
Applications
I applied for a job. When will I hear back?
We review applications weekly and reply to shortlisted candidates by
email or WhatsApp. If two weeks pass with no reply, write to info@toxhi.com.
I sent an investor enquiry. What happens next?
Akash Rajput, our project manager, responds to schedule a first call.
The deck and financial detail are shared after that call.